Last Updated: 11.12.2025
Needs-24 is an online shopping platform offering two product categories: Premium (Fast Delivery) and Budget (10–14 Days Delivery). By placing an order on the app, customers agree to the following terms.
Every order must be confirmed by the customer before processing.
Some orders may require a small pre-payment (e.g., 50 birr) to confirm the order.
Orders without confirmation or pre-payment (when required) may be automatically canceled.
Accepted payment methods:
Telebirr
CBE
Cash on Delivery (COD)
Customers must send proof of payment (screenshot) when using Telebirr or CBE.
Delivery time: usually 3–7 days.
Delivery fees may vary depending on location.
Delivery time: 10–14 business days (international sourcing).
Delays may happen due to customs, shipping conditions, or supplier issues.
Needs-24 is not responsible for delays caused by third-party couriers, customs, or external factors.
Budget items cannot be canceled after the order has been placed with the supplier.
Premium items can be canceled only before shipping.
COD customers who repeatedly refuse to accept orders may be blocked from future purchases.
Returns are only accepted for:
Wrong item delivered
Damaged item
Missing items
Returns must be reported within 24 hours of delivery with photo/video proof.
Budget items are special order items and not eligible for return unless the product was incorrect or defective.
Prices may change depending on supplier availability and international exchange rates.
Needs-24 reserves the right to adjust prices at any time without prior notice.
Customers must:
Provide correct delivery details
Be reachable via phone after placing an order
Ensure someone is available to accept the delivery
Needs-24 is not liable for:
Delays caused by customs or shipping partners
Losses due to incorrect customer information
Damaged items caused by misuse
For support or questions:
Needs-24 Support Chat (in-app messenger)
